1 : Obtaining Personal Information

2 : Handling of Personal Information

1. a. Usage within the purpose of use
   We will never use any Personal Information obtained pursuant to Clause 1 hereto for any purpose beyond the purpose of use without obtaining a prior consent from the relevant customer. The Personal Information that the Company has obtained shall be used for the following purposes only;
   1. When introducing in a commercial manner any and all goods, New Models, services, etc. that the Company provides.
   2. When conducting a survey through questionnaire for enabling the Company to conduct planning, research and development, quality improvement and/or developing any measure to improve customer satisfaction.
   3. When conducting planning, research and development, quality improvement and/or failure diagnosis.
   4. For any other purposes identified when obtaining the relevant Personal Information.
   5. When required to comply with any provisions in any applicable laws and regulations or follow any governmental notification and/or guidelines.
   6. When the company has to share Personal Information of some customers with its dealers for any commercial or services related reasons.
   7. The information shall be shared with the dealers with complete regard to the best interest of the customer, and in order to provide excellent services.
2. b. Provision of any Personal Information to any Third Party
   The Company shall not share with any third party the personal information, in part or in whole, acquired pursuant to Clause 1 hereto without the prior consent of the customer. However Sub-clause a)5, a)6 and a)7 shall be excluded from this obligation, thus the Company shall have the right to share such information with any third party in the manner it deems appropriate for achieving the purpose of the use. In this case, the Company shall require that third party to handle the Personal Information according to provisions of the law.
3. c. Proper control of Personal Information
   The Company shall take all necessary measures to prevent unauthorized use, loss, distraction, modification or leakage etc of any or all of the personal information. In order to achieve that, the company shall extensively and on regular basis train and raise the awareness of its employees, who are required to handle the personal information.

3 : Enquiries

Any customer may, by following the prescribed procedures of the Company, request the Company to disclose any and all Personal Informationwhich has been kept by the Company and belongs to such customer. Such customer is kindly requested to submit his request to the Customer Assistance Center. The latter will follow up the request, including cases where the customer requests to make any correction to, discontinue the use of and/or delete any Personal Information. In any event, any and all enquires or consultations from any customer shall be handled appropriately according to the provisions of PIP Law.

The contact point for a customer regarding the handling of Personal Information; Customer Assistance Center [Toll-free call] : 800 – 1800 (Toyota) or 800 – 2929 (Lexus) for Qatar domestic call only.

Opens from 6:00 am through 12:00 a.m.; Sunday to Thursday.