The Customer Service Division of Abdullah Abdulghani & Bros. Co. W.L.L. (AAB) recently concluded the 2018 Body and Paint Technician Skills Contest. This event is held every two years with the aim to improve the Body and Paint Technician’s repair techniques using the latest technology available in the market. The activity is in line with AAB’s relentless pursuit to provide the best Customer Satisfaction while at the same time motivating its certified Technicians to always give their best in what they do. On the part of the technicians, the competition also enhances their loyalty thus continuously improving the reliability and brand reputation of Toyota.
In the early 90’s, Toyota Motor Corporation (TMC) established the Toyota International Customer Service Champions' Society to provide the deserved recognition and motivation for Toyota customer service personnel worldwide. It was then that AAB started the National skills contest in 1999 and the formal Body and Paint Contest started in 2008.
The Body and Paint Technician Champions from the contest will represent AAB at the Toyota International Customer Service assembly in Toyota Motor Corporation (TMC) Japan, which will be held in November of this year.
Mr. Masayuki Fukumori, Field Operations Manager- TMC/BRO & AAB officers together with Mr. R.K. Murugan- Acting CEO, Mr. Arun Kumar- Customer Service Division Director and Mr. Muthusamy, Senior Manager-National Service were present during the Awarding ceremony. Mr. Fukumori stated that “I am proud to be part of this event where I get the chance to see the making of a Champion and witnessed how the Technicians honed their skills and talents in preparation for the Grand Finals”.
The main highlight of the event was the presentation of the Customer Service Excellence Award which has been given to AAB for six consecutive years by TMC. This award is presented to Distributors that have demonstrated a commitment to maintaining Toyota’s highest standards of customer satisfaction, training, and customer-friendly processes. The award is a testimony of AAB’s dedication to providing excellent Customer Service.